In 2000 Barbara was invited to a meeting with a financial adviser from her bank, Barclays. She was recommended to invest £5,000 into an ISA.

Barbara saw our ad on the internet and contacted us asking if we could assist her regarding the advice she had received from Barclays. We reviewed the advice she had been given and we believed Barbara had been advised to take too much risk for someone who had not invested previously and was nearing her retirement.

We sent our claim to Barclays explaining why Barbara should receive a refund. After investigating the case Barclays agreed with our findings and admitted that Barbara should not have been advised to invest at this time. Barclays completed a comparison to evaluate if Barbara had lost out by investing in the medium risk area recommended. Barclays calculated that by not taking any risk she would have been better off by £1909 and refunded this to Barbara.