Sam first met with a St James’s Place adviser in 2017 as he was saving up to place a deposit on a house. He was recommended to invest in a Stocks and Shares ISA. Part of the agreement between the adviser and Sam was that in return for an Ongoing Advice Charge, he would receive a review of his personal and financial circumstances each year. However, following Sam’s investment the adviser did not keep in touch with him.

Sam saw our ad on the internet and contacted us asking if we could assist him regarding the charges he had been paying to St James’s Place. We reviewed the service he had received and it was clear he was paying for a service he had simply not received.

We sent our claim to St James’s Place explaining why Sam should receive a refund. After investigating the case St James’s Place agreed with our findings and refunded the charges he had paid plus interest, totalling £271.